RETURNS & EXCHANGES We want you to be perfectly satisfied with your J&P product, so if an item reaches you in less than perfect condition, please don't hesitate to get in contact to arrange a solution, HERE. We will exchange any item with which you are not happy, provided it is returned in original condition within 7 days of receipt. Please ask for proof of postage for your returned items. as we cannot accept any liability for any item lost or damaged in transit. Delivery charge and returned postage will only be refunded if the item is faulty.